Terms of Service
1. Acceptance of Terms
By accessing or using Bitcovex ("the Platform"), including account registration, deposits, withdrawals, spot trading, and P2P trading, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Platform.
2. Eligibility
You must be at least 18 years old and legally capable of entering a binding contract in your jurisdiction. The Platform is not offered to residents of jurisdictions where cryptocurrency trading is prohibited or restricted by law. You are responsible for determining whether your use of the Platform is lawful where you live.
3. Account Registration & KYC
- You must provide accurate, current information when registering and keep it up to date.
- Certain features (higher withdrawal limits, P2P merchant status, fiat rails) require identity verification (KYC). We may request government ID, proof of address, or a liveness check.
- You are responsible for keeping your login credentials, 2FA, and withdrawal PIN confidential. You must notify support immediately of any unauthorized account access.
- One account per person. Multiple accounts may be frozen pending review.
4. Trading & P2P
- Digital asset prices are volatile. You trade at your own risk; the Platform does not provide investment advice and does not guarantee profits.
- P2P trades are between users. Escrow protects the on-platform asset leg only — always confirm fiat payment through the stated payment method before releasing escrow, and never release outside the chat/order flow.
- We may cancel, reverse, or freeze orders that show signs of fraud, chargebacks, or market manipulation.
5. Fees
Applicable trading, withdrawal, and network fees are shown before you confirm a transaction. Fees may change; the fee in effect at the time you submit an order applies.
6. Prohibited Use
- Money laundering, terrorist financing, or sanctions evasion.
- Market manipulation, wash trading, or abuse of promotions/referral bonuses.
- Using the Platform while access is restricted in your jurisdiction, or via VPN to bypass such restrictions.
- Attempting to interfere with, reverse-engineer, or gain unauthorized access to Platform systems.
7. Suspension & Termination
We may suspend, limit, or close an account that violates these Terms, is under investigation, or where required by law or a competent authority, with or without prior notice. Funds legitimately belonging to a user remain their property and will be handled per applicable law and our internal compliance process.
8. Limitation of Liability
To the maximum extent permitted by law, the Platform is provided "as is." We are not liable for indirect, incidental, or consequential losses, including losses from market volatility, third-party wallet/network issues, or actions of other users in P2P trades.
9. Changes to These Terms
We may update these Terms from time to time. Continued use of the Platform after an update constitutes acceptance of the revised Terms. Material changes will be highlighted on this page.